• Who you need to train
• Maintain records of training
• Accessible customer service training
• Work related accessibility training
• Training tips
• Additional accessibility laws

Plan Related To Customer Service Standard

• Understanding why and when the AODA was established.
• Understand the meaning of the word Disability.
• How To Communicate With Individuals With Disabilities.
• Plan Related To Customer Service Standards As per (AODA).
• Common Types Of Assistive Devices.
• How To Interact With Individuals And Assistive Devices.
• Handling Complaints/Following Up/ Feedback
• Ensure all managers, supervisors and employees are trained up to date
• Ensure record keeping for all completed training is implemented
• Implement consulting services for AODA training

Provide Training for all staff on the following:

Areas of the accessibility standards that are relevant to their work responsibilities

• • Employment
  • Information And Communications
  • Transportation
  • Design Of Public Space